Send a New Invite
- Go to your admin portal and revoke the staff member's current invitation.
- Re-add them to the system to trigger a fresh "Corporate Subscription Invitation" email to their inbox.
Guide the Staff Member
Instruct the staff member to open the new email and click Register Now. If they are taken to a "Welcome Back" screen, let them know it simply means the system recognises their email address from an older account.
Have them follow these steps to bypass the screen and activate their subscription:
- If they remember their old password: Simply enter it on the "Welcome Back" screen and click Submit to finish setting up.
- If they forgot their password:
- Click Forgot password? on the "Welcome Back" screen.
- Check their inbox for the password reset email and follow the link to create a new password.
- Return to the new invitation email you just sent them, click Register Now again, and log in with the newly created password.