If a user has changed their name, how do I update their email address?
Please contact your account manager at business@afr.com and they will be able to assist.
A new user’s subscription has been created and they’ve tried to log in, but have been prompted to enter a password which they don’t have.
Have they activated their account through the activation email? If not, they will need to complete that process first. If they have already done so and still need a password, the best solution is to click the ‘Forgot Password’ link to reset it.
User's access has stopped working—what should I do?
If a user is experiencing unexpected access issues, please advise them to clear their browser cache and cookies:
- Chrome: Go to Settings > Privacy and security > Clear browsing data. Select "Cookies and other site data" and "Cached images and files," then click "Clear data."
- Safari: Go to Safari > Settings > Privacy > Manage Website Data, then select "Remove All."
- Firefox: Go to Settings > Privacy & Security > Cookies and Site Data > Clear Data.