If a user has changed their name, how do I update their email address?
You will need to revoke the users access and add as a new subscriber. They will then need to follow the registration process again. . You cannot change an email once the subscriber is created.
A user’s details have been added to the subscription account, but they still don’t have access.
Remove and re-add the user’s details. If this does not solve the issue, please contact firstname.lastname@example.org.
A new user’s subscription has been created and they’ve tried to log in, but have been prompted to enter a password which they don’t have.
The best solution is to click the ‘Forgot Password’ link to reset their password.
Why does a user have a status of ‘Pending’?
If a user is listed as ‘Pending’ they have not completed the registration process. The user will need to follow the prompts available in the activation email. An admin can resend the activation email if needed. If a user cannot find their activation email, they will need to check spam or contact email@example.com.
Why does a user have a status of ‘Error’?
A user with an ‘Error’ status must re-attempt registration with a valid password when they are directed to the Welcome Back screen in order to be registered.