General

Enterprise Licence Admin Managers

• Add/remove subscribers
• Locating your admin portal
• Managing subscribers
• General troubleshooting and FAQs
• Locating and downloading an invoice
• Filtering subscribers

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Account Management for Individuals

• Activating your account
• Updating your information
• Change your password
• Unable to access content after login
• Troubleshooting your account activation
• Transferring from an individual to a business subscription

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Team Licence Admin Managers

• Creating your team licence
• Troubleshooting and FAQs
• Ongoing management

Contact

• Contact customer service
• Digital product feedback
• Letters to the editor
• Submit a story

Digital Access

• Website
• App
• Today’s Paper
• Newsletters

Subscription Features

• Gifting articles for business subscribers
• Subscriber benefits
• Newsfeed
• AFR Live

Delivery

• Paper delivery for business subscriptions
• Temporary suspension
• Delivery issues
• Change delivery

Invoice & Payment Information

• Payment information
• Payment methods
• Vendor/supplier onboarding
• Other vendor information